Payment & Shipping

Payments

We accept all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB, etc) as well as bank debit cards. We use STRIPE and SQUARE to process card transactions online. Customers can also pay via PayPal or via bank transfer. In all cases, purchase funds must clear before items are despatched.

‘Lay-aside’ payment by instalment

In 2020, we introduced ‘lay-aside’ instalment payment for customers wishing to spread the cost of purchase. This reserves items for customers while they pay by agreed instalments. For example, customer ‘A’ wishes to pay for porcelains with a price of £600 and a shipping cost of £60 over a period of two months. The amount would be divided into three equal instalments: an initial payment of £220; a second payment of £220 one month later; and a third payment of £220 one month after that. As soon as final payment is cleared, the porcelain would be shipped. There are no special charges for providing this service.

Shipping and insurance

For shipments within the UK, customers are offered a choice of Royal Mail Special Delivery Guaranteed, UK Signed or UK Standard (1st Class and 2nd Class). ‘Royal Mail Special Delivery Guaranteed by 1pm’ includes compensation for loss or damage up to £750. Additional insurance cover for Special Delivery – up to £2,500 – costs a little extra.

For international shipments, the choice of service depends on the size, weight and value of the consignment. Small and medium-sized parcels are sent via Royal Mail’s International Tracked & Signed, International Tracked, or International Standard. The size limit for Royal Mail International parcels is ‘Height + Width + Depth no greater than 90 cm with no single side longer than 60 cm.’ Insurance included is up to £20 for International Standard and £50 for International Tracked & Signed/Tracked/Signed. Additional insurance up to £250 can be purchased for an extra £2.50, but only for International Tracked & Signed/Tracked/Signed. The weight limit for all Royal Mail International parcels is 2 kg. Larger and heavier international shipments will be sent via DHL. If international customers require insurance cover greater than £250, shipment will also need to be via DHL.

Please contact us if you require any further information on shipment and insurance options. Customers can either choose the DHL shipment option online, or contact us for a quote. In order to supply a DHL shipping quote we would need your postal address, including postcode.

Unless we are on vacation, all items will be shipped within 3 business days of receipt of cleared funds.

We pride ourselves on our high standard of packaging.

Import Duties and Taxes

It is the responsibility of the purchaser to pay all import duties and taxes. We will not accept the return of an item owing to the imposition of such duties and taxes.

Receipts

We issue full receipts which can be either printed or emailed.

Guarantee and Returns

All items displayed for sale on this website are guaranteed to have been made around the date shown, and to be in the condition stated. Any items may be returned, in the same condition as purchased, within 14 days of receipt if you are not completely satisfied, for a full refund of the purchase price (not including any import duties or taxes paid, or the cost of return postage).

If purchases are returned to us owing to failed or refused delivery (or failure to pay taxes and duties), we will refund the purchase price, minus the postage costs and any taxes, duties and handling costs levied on us upon its safe return.

Privacy Policy    See bottom of Home Page.

Terms & Conditions    See bottom of Home Page. Note also:

– All sale items remain the property of Cotswold Antiques until full payment has been received.

– All photographs and images on this site are copyright protected by Cotswold Antiques.

– All contracts entered into through this website are subject to the jurisdiction of English law.